ALL THE EMAIL SERVICES BUSINESS USERS NEED

Your email address is as much a symbol of your brand as your logo is. Email clients like Gmail® or Yahoo® are great for staying in touch with friends and family, but when your business relies on email, you need more. Having an email address associated with a domain you own gives you the peace of mind that you’ll never have to change it due to circumstances beyond your control. It also uniquely identifies you and gives your communications a professional appearance.

Business email users have different needs and requirements than personal users. Hosted Email packs a complete personal information management system into a compact, easy-to-use interface.

The November Group offers a full range of email products so you can choose the setup that best suits your needs.

Hosted Email

For Your Users

For Your IT Department

  • Access to mail, calendar, contacts, tasks, and notes from one application
  • Use our easy webmail client or a desktop client, like Outlook®, or Thunderbird®
  • Access mail on your iPhone®, Android®, Windows® Phone or BlackBerry® device
  • Optional Mobile Sync for Hosted Email
  • View/share/edit users’ calendars
  • Share calendars outside of your domain with iCal® support
  • Easy, user-controlled undelete feature recovers purged email for up to two weeks
  • Maintain and track task lists
  • Create group contacts lists
  • Companywide contact lists
  • 25GB mailboxes
  • 50MB attachments (about 500 JPEG images)
  • Mail filtering controls and enhanced searching
  • Optional email password synced with Active Directory® login
  • Easy, web-based control panel administration
  • Redundant, clustered server pairs
  • SSL encryption available
  • Add/delete/restore mailboxes from control panel
  • Desktop client compatibility
  • User ability to undelete purged email
  • Domain & mailbox-level spam and virus filters
  • Optional email archiving service
  • Optional Active Directory synchronization
Click here for more detailed information about Hosted Email

Email Client Features

25GB Mailboxes & 50MB Attachments

  • Keep thousands of emails in your inbox without running out of room*
  • Send and receive large files such as a 1000-page Word document, 200 PowerPoint slides, or 500 Adobe PDFs*

Mobile Sync

  • Sync personal data, like contacts, calendars, and more to iPhone®, Andorid® or Windows Phone®
  • Quickly and easily add Moblie Sync to one or many mailboxes from the Control Panel
  • Combine Mobile Sync with Outlook Sync to create an Exchange-like experience

Customized Settings

  • Adjust spam filters, trash handling, and message alerts at domain or user level
  • Display HTML or text
  • Supports 11 languages
  • Customize reply and forwarding settings
  • Create user or domain-level safelists and blacklists
  • Receive email from external accounts
  • Change password from webmail interface, or use Directory Sync to synchronize with AD password
  • User or domain-level customization options

Application Suite Features

Contacts

  • Create multiple personal contact lists with unlimited entries
  • Company directory auto-updates new mailboxes
  • Multiple entries for phone and email information, notes area, and image options
  • Import/export contacts between Outlook®, Gmail®, and more
  • Users can update their personal contact data from the webmail interface
  • Make permission-based group lists from the Control Panel

Calendars

  • Create multiple calendars and share with selected people in Webmail
  • Send meeting invites and create recurring events
  • Allow specific people to edit your calendar
  • iCal feed to share calendars outside of your domain
  • Get alerts via email, pop-up, or SMS text
  • Color-coded viewing for multiple calendars
  • Import calendars in .csv format

Tasks

  • Create task lists with sub-tasks
  • Assign due dates
  • Multiple search options
  • Add task-specific information in task notes area
  • Use Task List Manager to view all outstanding tasks

Notes

  • Unlimited space to record text notes
  • Assign note titles for easy searching
  • Search by title or last updated date
  • Copy and paste text from other applications

* Illustrative estimate—Actual numbers depend on the size of a given file(s).

Hosted Email - Monthly Cost Per Mailbox

$3.50

* All costs are in Canadian Dollars

Hosted Microsoft® Exchange

Work from Anywhere, Anytime.

For Your Users

For Your IT Department

Exchange email users get full access to their email folders, contacts, and calendars from Microsoft Outlook, on any web browser, or mobile device (iPhone®, Android® or iPad®). Changes made to emails, contacts or calendars are kept up to date when accessed from another device.

Exchange makes collaborating with co-workers, customers, and suppliers easy. Shared calendaring allows users to easily schedule meetings with co-workers and eliminates scheduling conflicts for resources such as rooms and equipment.

  • 100GB mailboxes
  • 50MB attachments (about 500 JPEG images)
  • Outlook downloads available for Windows and Mac clients
  • Outlook Web Access (OWA) Premium
  • RSS subscription delivery
  • Share contacts, tasks, calendar, and notes
  • Calendar sharing with read/write options
  • ActiveSync available for iPhone®, iPad®, Android®, and Windows® mobile devices.
  • Optional BlackBerry® Enterprise Licenses for BlackBerry devices.
  • Free resource mailboxes for conference room and equipment scheduling
  • Global Address List (GAL) and 1GB public folder space
  • Premium spam and virus protection
  • Email password synced with Active Directory login
  • Fully functional, extended MAPI protocol
  • Supports Outlook Anywhere (RPC over HTTPS)
  • Incremental backup with two week retention
  • Easy control panel management
  • Domain & mailbox-level spam and virus filters
  • Allocatable storage bank
  • Optional archiving services
  • Directory synchronization with Active Directory
Click here for more detailed information about Hosted Microsoft® Exchange

Enterprise Class Mailboxes

Mail Interface

  • 100GB mailboxes, standard
  • 100GB public folders
  • 50MB attachments
  • Advanced collaboration and enhanced messaging solutions – Enhanced mailbox sharing permissions – Task collaboration / management – Personal / shared / global contacts – Calendar sharing and delegation
  • Schedule meetings and resources – Resource booking attendant – Smart scheduling assistant
  • Manage and modify public folders for organizing content – Create contacts, distribution groups, calendars, and files with sharing permissions
  • Outlook Anywhere (formerly RPC over HTTP)

Operational Efficiency

  • Cached mode
  • Suppression of out of office messages to distribution lists
  • Directory Synchronization with Active Directory®

Email You Can Count On

  • High availability configuration
  • Cluster continuous replication
  • Incremental backup with two week retention
  • Integrated web-based control panel
  • Optional archiving services available

Premium Anti-Virus and Anti-Spam Protection

  • Premium spam filtering through Cloudmark® and ClamAV® anti-virus included
  • 98% of unwanted email eliminated before delivery
  • Inbound/outbound email security through the Global Threat Network
  • DNA message fingerprints
  • User daily digest and quarantine control pane
  • Multi-mailbox search
  • SSL and TLS encryption available
  • SPF record available

Anywhere Access

Web-Based Messaging

  • Outlook Web Access (OWA) Premium and Light
  • Advanced search
  • GZIP compression
  • Global Access List access
  • Public folder access
  • Support for rules

Mobile Messaging

  • IMAP / POP mobile connectivity
  • ActiveSync® for iPhone®, Android®, and Windows® phone available
  • BlackBerry® Enterprise Server (BES) available

Hosted Microsoft® Exchange On-The-Go

We are proud to provide businesses like yours with enterprise-level email at affordable prices. As you take your email on the go, our services are on the go with you, featuring options to fit your needs. With our Hosted Exchange service, your phone becomes an all-inclusive communication device – right in the palm of your hand.

Instant Sharing Outlook & Device

iPhone® Windows® Phone Android®
  • Email & Folders
  • Calendars
  • Contacts
  • Company Directory
  • Email & Folders
  • Calendars
  • Contacts
  • Tasks
  • Company Directory
  • Notes
  • Email & Folders
  • Calendars
  • Contacts

Hosted Microsoft® Exchange - Monthly Cost Per Mailbox

$20.00

* All costs are in Canadian Dollars

True Hybrid Mail

Exchange Hybrid is the smart way to handle email users with different needs, while saving money. Power users get the robust features of Microsoft Exchange, while casual users enjoy affordable, business-class Email—all on the same domain! Integrated platforms and unified management make Exchange Hybrid an easy choice.

2 Platforms, 1 Domain

Your users can share email at the same domain. Exchange Hybrid allows them to share calendars and contacts. Best of all, you use the same simple Control Panel for administration of both Exchange and Hosted Email accounts.

Control Panel

Complete online control over your hosted email environment

Get all the benefits that a hosted email environment has to offer, without the work of managing it yourself. We provide you with full-featured solutions backed by some of the best infrastructure in the industry.

For the few details that you will want to manage yourself, we developed a web-based control panel—friendly enough for users without in-depth technical knowledge and detailed enough for IT pros. In the Control Panel, an email administrator can:

Manage Services & Users

  • Add/delete/disable users for Microsoft Exchange email
  • View usage
  • Reset passwords
  • Setup aliases/forwarding
  • Update user contact information
  • Manage distribution lists

Access All Services, From One Location

  • Manage Microsoft Exchange and email in one place
  • Upgrade services online
  • Control spam & virus settings

Manage Administrators

  • Update contact information
  • Add/delete administrators
  • Limit administrator access
  • Access email reports

Scalability

Your email should be infinitely scalable.

The ability to add or remove mailboxes, handle jumps in email traffic, and send and receive on demand are integral elements. From end to end, we plan our systems to accommodate your usage no matter how big or small.

We Plan for Your Expansion
Whether you’re adding 5 or 5,000 mailboxes, we have the system architecture in place to scale to your needs. How? Utilizing advanced software design and servers in multiple data centers feature massive amounts of excess capacity. And, you can add or delete right from the control panel.

We Plan for Traffic Spikes
When email traffic spikes, you won’t miss a message because your server chokes on the increased volume. Load-balanced, clustered, single-purpose servers support inbound and outbound traffic. On demand, we tap into reserve server capacity to manage message volume.

We Plan for Accessible Email
Your mail data lives on servers with an identical twin. In case of an outage or disaster, you have two live copies of mail data immediately available and an offline backup. Our servers sense failures and quickly divert traffic to the operational twin server.

Uptime

Best in Class Uptime
If you’ve ever had your email service go down, you know how important uptime is. Businesses rely on email more than ever before, whether it’s a “contact us” link on your website, emailing client documents, or gathering your team for a meeting. In fact, over 80% of small business owners consider reliable email an important part of their success. However, maintaining safe, reliable email service is no easy task. Just ask the 25% of business owners who experienced major email outages last year.

The Satisfaction Guarantee
Customers have the luxury of not worrying about uptime. We guarantee all systems related to delivering your email are operational—or your money back. We’re that confident because we have nearly a decade of experience successfully navigating mail to inboxes, safely, quickly, and efficiently.

How Do We Deliver?
That requires vigilance on multiple fronts to guarantee on demand email performance every time you hit “send”:

  • Sending & Receiving
    Across multiple data centers, we maintain over 3,500 mail servers moving more than 50 million messages a day. Using simple, scalable inbound and outbound mail servers, traffic spikes are efficiently spread across data centers and new servers are deployed on demand. All of this happens without a blip in service on your end.
  • Secure Mail Storage
    If a catastrophe wipes out your systems, it won’t wipe out mail data. Two live copies are always available, plus a third offline backup. Messages are backed up daily and retrievable up to 14 days later.
  • System Metrics & Alerts
    Real-time monitoring tells us immediately if there’s a broken link in our system before it affects your inbox. All day, every day from over 20 locations on five continents, we test mail delivery, server availability, and security. When a problem arises, dozens of experienced engineers handle the problem and plan to prevent reoccurrence.
  • Our People
    Engineers and developers are the foundation of our guarantee. We’ve assembled functional teams dedicated to individual aspects of mail delivery. Within these teams, developers designing new features and fixes work alongside engineers responsible for troubleshooting and keeping the systems running. So if something goes wrong, the people who built the systems are working in sync with the people expected to fix it.

With our highly specialized, directed teams and processes focused on your email, you can go back to focusing on your business.

Spam/Virus Protection

Spam used to be annoying. Now, it’s dangerous. Currently, one out of every 291 emails contains a virus. Email is now the leading entry point for network threats like viruses, Trojans, and worms. Lost productivity from checking and deleting spam and the expense of rallying the IT department to fix and recover lost data costs over $20 billion a year.

Keeping the spam menace out of your organization is not an easy or cheap proposition. The software licenses alone are costly. Add to that constant maintenance to ensure protection against emerging threats.

You get exceptional support and affordable, feature-rich business email and the strongest threat detection structure in the industry. We combined the best of our threat scanning capabilities with industry leaders in spam and virus protection. Before a message enters your mailbox, it undergoes four independent, threat blocking scans:

  • Threat Blocker #1: Our Gatekeeper Scan.
    Gatekeeper scans to evaluate a message’s compliance with rigorous, internationally recognized technical standards. Messages are also checked against aggregated blacklists of known spam offenders.
  • Threat Blocker #2: Message Sniffer.
    Utilizing user feedback and enhanced pattern matching, Message Sniffer annihilates over 98% of spam in real time.
  • Threat Blocker #3: Cloudmark Advanced Fingerprinting.
    Combining advanced message fingerprinting and the Global Threat Network, Cloudmark’s comprehensive system not only stops spam and phishing attempts; it also accurately identifies and annihilates viruses.
  • Threat Blocker #4: Clam AV.
    Incorporating a three-layer virus scan on all incoming messages, Clam AV targets deceptive measures senders use to mask viruses, compares the message against known virus definitions, and evaluates attachments for possible viruses.

Maintaining this comprehensive level of threat protection could cost you thousands of dollars a month to maintain. These protections are free with every mailbox you add.

Archiving

Be Prepared with Email Archiving

Businesses are under more pressure than ever to maintain solid email archiving and retention procedures. Archiving can help you address some regulatory requirements that affect how you retain and retrieve email.

Why Do I Need Archiving?
Certain industry regulations require multiple avenues of protection from a simple backup plan to retention of detailed message header information. If your business relies on email for communication, you should know the impact these laws and regulations have on your email.

How Can We Help?
With properly archived and retrievable email, your messages are automatically retained and immediately accessible when requested. Offloading your archiving management reduces internal server load, improves production server operation and saves IT resources. In the archive you can:

  • Capture, index, and safely store up to nine copies of auditable email; including header information, body, and attachment content
  • Use full text search capabilities to find email based on message components in a secure web-based search and discovery interface
  • Maintain original message integrity using WORM technology to assign date/time stamps and unique headers to safeguard against deletion
  • Export to standards-based formats like .pst, .pdf, .txt, and mime
  • Gain unlimited storage

How Safe is My Data with?
During transmission and storage, your data remains secure. We provide you with:

  • Top tier, physical and network-secure data centers
  • DoD standards-based encryption with HMAC-SHA1 authentication for tamper-proof data
  • The most current SSL encryption protocols for data center-to-device transmissions
  • Dynamically allocated, dedicated virtual machines delivering superior performance even during activity spikes
  • An audit trail for every system interaction with reports detailing users, activity, date, time, and IP address

 

Why?

Good Corporate Governance Means Good Data Governance.
Each year, over 400,000 terabytes of new email are created. These conversations with partners, suppliers, clients and between employees not only represent a valuable resource for understanding what happened or what was said, but the materials created become the property of the corporation. Email Archiving can help make sure your property is kept safe and accessible.

What Email Archiving Means:

  • NO Hardware to Install
  • NO Software to Maintain
  • NO Upfront Capital
  • Predictable & Affordable Expenses

Email Archiving Helps Solve Problems
Every day businesses face a variety of small challenges that can lead to big problems. Thankfully, email archiving is a simple solution that can address many of them, including:

  • An employee leaves the company and deletes critical data on their way out
  • The lead engineer on a project is unable to come to work for an extended period of time
  • A new employee needs to “get up to speed” quickly in order to support an existing client, but doesn’t have the benefit of a suitable transition from the former account manager

Here are a few benefits of archiving:

  • Eliminate Data Sprawl
  • Identify Rogue Users
  • Create & Preserve a Central Repository
  • Ensure Policy Compliance
  • Answer Audits

Email Archiving Helps Preserve Assets & Enable Investigations
By capturing all of the mail traffic within an organization, it is now possible to identify users who may be sharing intellectual property with parties outside of the organization, and preserve communications from former employees for future use. By maintaining a central repository through archiving, organizations can better control and contain IP, and should the need arise, can conduct a fast and accurate search across the entire dataset (including 500+ attachment types) to find keywords that might warrant further investigation.

Store every message because you just never know.

Search every message when you need to know.

Email Archiving Add-on - Monthly Cost Per Mailbox

$6.50

* All costs are in Canadian Dollars

25 or 100GB Mailboxes/50MB Attachments

25 or 100GB Mailboxes

Our goal is to take storage out of the equation. That’s why we offer users huge, 25 or 100GB mailboxes. No longer will users have to worry about cleaning out and archiving their mailboxes to prevent running out of storage space. With 25GB of data storage space on our hosted email solution, and 100GB of storage on our Hosted Exchange, your users can keep their emails in their account without deleting them. This helps users to create an effective archive of work activity. It also provides an excellent way to manage and retrieve information about past projects, decisions, and emailed conversations.

 

50MB Attachments

We want to be sure that your users aren’t limited by file size limitations when they’re sending an attachment. Our email service supports up to 50 MB attachments on incoming or outgoing email. Users can send and receive important attachments without concern for file size limitations.

With a 50MB attachment limit, your users could send or receive*:

  • A 1,000 page Microsoft Word document
  • 200 slides in a Microsoft PowerPoint presentation
  • 500 JPEG images
  • A 500 page Adobe PDF file